Everything you may want to know

How do I place an order?

Complete the options shown on the product page, choose the quantity and add the piece to your cart. Personalization choices are saved with the order.

How long do preparation and delivery take?

Preparation information is shown on the product page. Delivery timing and cost are calculated separately for the destination before checkout is completed.

How can I track my order?

Tracking details are sent to the contact information used for the order after dispatch. You can also use the Track your order link in the footer.

How does letter selection work?

Choose the letter on the product page. The selected letter is saved with the cart and order, and the product cannot be added before a required letter is chosen.

Can I add a name to the saucer?

This paid option appears only on compatible products. When enabled, enter the name exactly as it should be written. Hand lettering may add preparation time.

Are the gold details real, and how should I care for them?

Details described as 24K gold use real gold application. Hand washing with a soft sponge is recommended to preserve the finish.

Can I use the dishwasher or microwave?

Care guidance can vary by piece and is stated on the product page. Do not microwave products with gold detail; hand washing is recommended.

How do gift packaging options work?

Compatible gift packaging is offered on the product page. The premium double box is intended for two cups of the same size; identify the pair in the order note when the cart contains more items.

What should I do if my order arrives damaged?

Contact us with the order number and clear photos of the product and packaging. We will review the case and help with the appropriate resolution.

What are the return and cancellation conditions?

Conditions depend on whether a piece is personalized and whether production has started. Review the current refund policy for the binding terms.